New & Used Music Gear FAQs

Please review the following FAQs before contacting us!

I want more information about a product I found on your website. Who do I contact?

All of the products on our website currently reside in Music Go Round® store that has listed them. Simply contact that store to inquire.

We ALWAYS suggest calling the store during regular business hours for the quickest reply for your questions!

How do I purchase product from Music Go Round®?

Our website offers two secure ways to purchase products. You can add as many products as you would like to your shopping cart and use a credit card to purchase the products. If you only want to purchase one item, you can also use PayPal as a secure payment method.

Can I pick up online orders in-store?

Yes!  We now offer "in-store" pickup for purchases from our website.  A couple things to keep in mind:

  • You can only pick up the product in the store that you are ordering from.
  • All "In-store pickup" orders are charged the appropriate sales tax for the municipality that store is located in
  • We do not accept PayPal as a tender for "in-store pickup" transactions.
  • You will get an order confirmation email, but don't go to the store yet!
  • We will send you a "ready to pick up" email when we have pulled and re-tested your purchase.  This should be within 24 hours of your order placement.
  • For security reasons, you will need to bring the following with you to complete your "in-store" pickup
    • the Credit Card you used to purchase the product
    • Valid Driver's license
    • Copy of the "ready to pickup" email we send you
  • To protect our customers, we will ask you to sign a "pick up" document and verify your signature with the signature on your ID and Credit Card.  Our customer's security is our #1 priority!

Do you accept PayPal for purchases?

Yes, but due to specific programming limitations with PayPal, we can only accept PayPal payments when you are purchasing product from one store. Because our stores are independent franchise locations and the product you are purchasing is coming direct from those stores, we need to split your payments made for purchases to each location you are ordering from. PayPal does not allow payments to be “split” between accounts.

The PayPal option will appear in the payment screen of the shopping cart when you are ordering product/s from one location. If you are ordering from multiple locations, the PayPal option will not appear.

If you want to use PayPal for payment to multiple stores, you can simply create different purchases from the different locations. There will be no additional costs to you as the shipping charges for each product are based upon the location of the store to your billing address. All you need to do is create multiple orders.

Due to specific circumstances with the PayPal user agreement, we do not accept PayPal for "in-store pickup" transactions.

Does Music Go Round sell new products or accessories online?

Yes we do!  We are proud to offer 100s of new accessory products from brands like:  D'Addario, Planet Waves, Evans, Promark, Rico and others.  Take a look at this video for info on adding new accessory products to your cart

I need to buy some accessory products.  Do I have to buy USED gear to get access to new accessories?

No!  You can create a shopping cart that only has new accessory products in it.  Those products would ship to your from the store nearest you so you get your order as fast as possible!  This video helps explain how to create an "accessories-only" order!

How much does it cost to ship my order?

Once you add a product to your shopping cart, you will have the ability to view the shipping charges. Our shipping policy can be found here: Click Here

I want to buy your product, but do not live in the USA. How can I buy from you?

Please contact the store that has the product you are interested in to discuss that specific store’s international shipping policy.

Not all stores and/or product will ship internationally and the decision to do so is defined by the individual stores.

How do I find all of the most recently added products?

It is easy to sort your search results to show you the latest/greatest USED gear added to our inventory.  This video will show you how to sort your search results!

How do I find the best deals on your website?

Music Go Round is all about great USED gear...and while we always have great deals, we have gone further to identify products that we have reduced the price on and tagged them for you to get quick and easy access to the best USED gear deals on the web!  This video will help you find those products

How do I return a product that I purchased?

Please visit our Return Policy page here: Click Here

I really want to work at one of your stores. How do I apply for an open position?

All of our hiring for store level positions is done in the stores. Simply provide the store in your market with a current Job Application (download here). Store Management will review and contact you to set up an interview. After that, it is all up to you!

As much as our Corp staff loves cool USED Gear, all of our products are purchased and sold at our nationwide store locations. If you have any questions about our USED gear, please contact the store that has the product you are interested in. If you ask our corporate staff about the USED gear, we'll just direct you back to our stores!

With any NON-GEAR questions or comments for our Corporate offices, please email us at:

To contact our parent company, please visit: